Shipping Costs for Spain:
- Shipments to Spain have a cost of €5.50, regardless of the weight of the order, and are delivered within 3-6 business days through Correos de España or for €4.88 in 1-3 business days through Correos Express .
Free shipping:
- They offer free shipping for orders over 60 euros in Spain, but this offer does not apply to the Canary Islands and the Balearic Islands.
Delivery Times:
- Orders are processed within 24-48 business hours from the date of receipt of the order and are delivered according to the selected shipping type. Please note that orders are not delivered on holidays or weekends.
Order Processing:
- Orders are processed within 24-48 business hours of receiving the order, excluding holidays and weekends.
Order Delivery:
- Orders are delivered in the order of arrival, with priority for orders with Express shipping.
Express delivery:
- Express shipping is processed and delivered faster than standard shipping and is offered as an option for those who want faster delivery.
Preparation and Shipping Times:
- Generally, shipments are prepared and shipped within estimated time frames, but times may vary during high demand seasons.
Peak Seasons and Possible Delays:
- During high order volume seasons, you may experience additional lead times due to the large number of orders.
Orders after 2:15 p.m.:
- Orders placed after 2:15 p.m. will be shipped the next business day.
Products Out of Stock:
- If you purchase an item that is not in stock (On Order), shipments will be handled according to the previously mentioned policies, including shipping in two parts if the items on order exceed 55 euros.
Product Availability:
- Punto y Arte strives to keep online product availability up to date, but inventory errors may occur.
- If a customer purchases a product that is listed as available but is out of stock due to an inventory error, the full cost of the product will be refunded to the customer.
Delivery address:
- It is the customer's responsibility to provide an accurate and complete delivery address when placing an order.
- In the event that an order is returned due to an incorrect address provided by the customer, round-trip shipping costs will not be refunded.
Address Changes After Shipment:
- After an order has been shipped, the delivery address cannot be changed.
Updated Contact Information:
- Customers should keep their contact information up to date in their account to facilitate communication and delivery of orders.
Client Responsibility:
- It is the customer's responsibility to attend to the deliveries of their orders and be available to receive them.
Policy in Case of Delay in Delivery:
- If an order does not arrive on time, customers should contact Punto y Arte to resolve the issue. Delivery times are estimates and may vary due to unpredictable factors.
Policy against Threats and Possible Scams:
- Punto y Arte takes appropriate action in cases where customers threaten or attempt to defraud the store. Rigorous quality control is carried out and the delivery status of orders is monitored.
Shipping Multiple Orders with a Single Tracking Number:
- If a customer places two consecutive orders in a short period of time, the orders will be combined and shipped together in a single package with a unique tracking number.
Customer Service Hours and Response Policy:
- Information about customer service hours and response policy is provided.
At Punto y Arte, respectful communication is valued and we seek to provide high-quality service to clients. We appreciate our customers' cooperation and understanding in these matters and are committed to continually improving our services.
